FlightsMojo Privacy Policy

FLIGHTS MOJO LTD (“FlightsMojo”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you access or use www.flightsmojo.co.uk, make a booking through our platform, contact our customer support team, subscribe to our communications, or otherwise interact with our services.

We recognise the importance of protecting personal information and are committed to processing such information fairly, lawfully, transparently, and securely. This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy and data protection laws.

Please read this Privacy Policy carefully to understand how we collect and use your personal information. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

FLIGHTS MOJO LTD is the operator of www.flightsmojo.co.uk and the controller of personal information collected through the website and related services.

Company Name: FLIGHTS MOJO LTD

Company Number: 15095722

Website: www.flightsmojo.co.uk

Customer Support: care@flightsmojo.co.uk

As the data controller, FlightsMojo determines how and why personal information is processed in connection with the services offered through our platform.

FlightsMojo operates as an online travel agency and booking intermediary that facilitates flight reservations with airlines, airline consolidators, and other travel suppliers.

The information we collect depends upon how you interact with our website and services.

We may collect personal information directly from you, automatically through your use of the website, from travel suppliers involved in your booking, from payment providers, and from other lawful sources.

Information You Provide Directly

When you search for flights, make a booking, contact customer support, submit an enquiry, or otherwise interact with our services, we may collect information including:

• Full name;
• Date of birth;
• Gender where required for booking purposes;
• Nationality;
• Passport information;
• Contact details;
• Email address;
• Telephone number;
• Billing address;
• Travel preferences;
• Frequent flyer information;
• Emergency contact information;
• Special assistance requests;
• Information provided during customer support interactions.

Certain airlines and government authorities require specific passenger information before travel. Where necessary, FlightsMojo may collect and transmit such information in order to complete your booking and facilitate travel.

Payment Information

When a booking is made, payment information may be collected and processed through secure third-party payment providers.

Depending upon the payment method selected, information processed may include:

• Cardholder name;
• Payment card details;
• Billing information;
• Transaction identifiers;
• Payment authorisation information.

FlightsMojo does not generally store complete payment card information on its systems and relies on regulated payment providers to process transactions securely.

Communications Information

When you contact FlightsMojo by email, telephone, live chat, social media, or other communication channels, we may retain records of those communications.

This may include:

• Customer support enquiries;
• Complaint correspondence;
• Booking assistance requests;
• Feedback submissions;
• Telephone recordings where applicable;
• Email correspondence.

We retain such information to provide customer support, resolve disputes, improve our services, and comply with legal obligations.

When you visit our website, certain technical and usage information may be collected automatically through cookies, analytics technologies, server logs, and similar tools.

Such information may include:

• Internet Protocol (IP) address;
• Device identifiers;
• Browser type and version;
• Operating system;
• Device settings;
• Geographic location derived from IP address;
• Website usage information;
• Pages viewed;
• Search activity;
• Referral sources;
• Session information;
• Booking behaviour.

This information helps us understand how visitors use our website, improve website performance, detect fraudulent activity, maintain security, and enhance the user experience.

Further details regarding our use of cookies can be found in our Cookie Policy.

FlightsMojo uses personal information only where necessary for legitimate business purposes and in accordance with applicable laws.

To Provide Travel Services

The primary purpose for collecting personal information is to facilitate travel bookings and related services.

We use personal information to:

• Search and reserve flights;
• Issue tickets;
• Confirm bookings;
• Process booking amendments;
• Manage cancellations;
• Facilitate refunds;
• Communicate travel updates;
• Provide customer support.

Without certain information, we may be unable to complete or manage your booking.

To Communicate With You

We use contact information to communicate regarding:

• Booking confirmations;
• Itinerary changes;
• Flight disruptions;
• Customer service enquiries;
• Security notifications;
• Service-related updates.

These communications are generally necessary for the performance of our services and are not considered marketing communications.

To Process Payments

Personal information may be used to:

• Process payments;
• Verify transactions;
• Prevent fraudulent activity;
• Conduct payment security checks;
• Comply with financial regulations.

To Improve Our Services

We analyse website usage and customer interactions to better understand how our services are used and how they can be improved.

This may include:

• Performance analysis;
• Website optimisation;
• Service development;
• Customer experience improvements;
• Product enhancement initiatives.

For Marketing Purposes

Where permitted by applicable law, FlightsMojo may send promotional communications regarding products, services, special offers, and travel-related opportunities.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included within the communication or by contacting us directly.

Your decision to opt out of marketing communications will not affect service-related communications relating to your bookings.

Under UK GDPR, FlightsMojo processes personal information on one or more of the following legal grounds.

Performance of a Contract

Much of the information we process is necessary to perform our contractual obligations in relation to flight bookings and customer support services.

Compliance With Legal Obligations

We may process personal information where necessary to comply with legal and regulatory obligations, including requirements imposed by immigration authorities, law enforcement agencies, courts, financial regulators, and other competent authorities.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples include:

• Fraud prevention;
• Website security;
• Customer service improvement;
• Business administration;
• Service optimisation.

Consent

Where required by law, we rely upon your consent for specific activities, such as certain marketing communications or optional cookie technologies.

You may withdraw consent at any time, although doing so will not affect processing already carried out before consent was withdrawn.

In order to provide our services, FlightsMojo may share personal information with third parties where necessary and appropriate.

We do not sell personal information to third parties.

Travel Suppliers

Information may be shared with airlines, reservation systems, airline consolidators, and other suppliers involved in your booking.

Such disclosures are necessary to arrange travel services and fulfil booking obligations.

Payment Providers

Payment information may be shared with regulated payment service providers, banks, fraud prevention services, and financial institutions involved in processing transactions.

Technology and Service Providers

FlightsMojo may engage third-party providers that assist with:

• Website hosting;
• Cloud infrastructure;
• Customer support systems;
• Data analytics;
• Security monitoring;
• Communication services.

These providers are authorised to process information only to the extent necessary to provide services on our behalf.